Shipping policy
We do our best to ship all items the same day the order is placed, custom requests may take longer. We do our best to deliver most items within 5-6 business days, most will show up much sooner.
If you wish to cancel an order, please notify us IMMEDIATELY! We strive to ship in-stock parts as soon as possible. Once it's been picked up by the carrier, it can not be stopped. You will be responsible for the return shipping.
Not all items come from our shop in Texas. If your order contains items from multiple suppliers/warehouses, you will potentially receive tracking numbers and items at different times.
Please call us for estimated ground shipping time to your location, please don't assume that the product will automatically ship from Texas.
This cart uses FedEx to calculate shipping costs. We can not always control which method our suppliers use to ship. You could very well receive packages from different shippers if you purchase multiple items. If you have a problem with a specific shipper reaching your delivery area, you need to let us know in the comments section. We reserve the right to decide which shipping companies to use. By purchasing products on this site, you are agreeing to this policy.
We are not always provided tracking numbers after orders have shipped. When we receive tracking numbers, we make every effort to get them to you ASAP.
OUR WEBSITE IS NOT CONFIGURED FOR THE NEXT-DAY AIR SATURDAY SHIPPING METHOD. IF YOU NEED SOMETHING DELIVERED ON A SATURDAY PLEASE CALL US.
We can not ship parts to a P.O. Box. We must have a physical address or we can not ship.
Alaska and Hawaii Freight
The freight charges that are calculated on the site assume delivery within the lower 48 states. We will notify you of any additional freight charges to your location and must receive payment before we will ship.
We ship most packages with a signature required for delivery. If you specifically want us NOT to require a signature for delivery, please make a notation in the "Order Comments" field you see on the order form.
PLEASE NOTE: Any insurance claims for damaged items and/or stolen goods from your doorstep that are NOT honored by the shipping carrier because you requested a signature not be required for delivery is NOT our responsibility.
We will not cover the cost!
Frequently asked shipping-related questions:
Q: Can you ship Internationally?
A: We are not able to accommodate international shipping at this time.
Q: My order shipping method says FedEx, but you sent me a UPS tracking number, am I getting someone else's order?
A: Here at Pure Auto Parts we use FedEx Ground OR equivalent if you picked ground. Some orders may get shipped via Priority Mail if we determine that you will get your package sooner via that method. If you order something and want 1st, 2nd, or 3rd day shipping we reserve the right to use the carrier of our choice if we determine your package will get there in the same time period.
Q: My receipt says I was charged for 20 lbs of shipping and the UPS tracking number only indicates that a 9lb package was shipped, why did you charge me for a 20lb package?
A: Some items are larger than others and we need to enter DIMENSIONAL weight for shipping cost accuracy, especially for larger items that need to ship with express shipping. Carriers such as UPS & FedEx charge by dimensions, rather than weight.
Q: I received my item and upon opening it, the item is damaged! What do I do now?
A: First, please DO NOT install the product. Retain all packaging material, the damaged item, and anything else that came with the product. Call us right away so we can start a damaged shipment claim.