Typical business hours are Monday through Friday 9am – 5pm Central time. Orders are usually processed the same or the following business day depending on the time of the order and our order volume. Once an order is processed, items in stock will usually ship out within 2-4 business days. Sometimes items may have to be special ordered and depending upon the part can take from 5-30 days to get from an outside vendor. Many large or heavy items (i.e. roof racks, bumpers, etc.) may be shipped directly from the supplier. We only sell products that we believe in and we only deal with suppliers who can handle our orders promptly.

Here at Pure Auto Parts we use FedEx Ground OR equivalent if you picked ground. Some orders may get shipped via Priority Mail if we determine that you will get your package sooner via that method. If you order something and want 1st, 2nd, or 3rd day shipping we reserve the right to use the carrier of our choice if we determine your package will get there in the same time period.

First, please DO NOT install the product. Retain all packaging material, the damaged item, and anything else that came with the product. Call us right away so we can start a damaged shipment claim.

Contrary to popular belief, not everyone is as honest as you would think. Pure Auto Parts can’t afford to float a loan for every order that we receive, and hope that you will pay for it once it’s shipped/received. Paying for merchandise at checkout is also practiced by other sites like Amazon, Ebay and Dell. Your payment is due at the time of checkout.

The cart uses UPS to calculate shipping costs and timeframe. It will automatically fill in the number of days that it will take the part to travel to you. That doesn’t account for production time, back order time, or any other timeframe. What it is telling you is the number of days that it will take to get to you once it’s in UPS's possession. Please note that this calculation also assumes that the part is shipping from Central Texas. If it is drop shipped from one of our many vendors/warehouses, this number may vary. Note that UPS may or may not be the delivery company of choice by the time the product ships.

Some items are larger than others and we need to enter DIMENSIONAL weight for shipping cost accuracy, especially for larger items that need to ship with express shipping. Carriers such as UPS & Fedex charge by dimensions, rather than weight.

Since we source our parts from a wide range of warehouses across the country, it is likely that the parts that you order will arrive individually. We make every effort to consolidate parts when possible.

While I make every attempt to keep you informed of your order, I won’t update your order until I have something to update it with. (i.e. tracking numbers, etc)

We’re usually available 9am-5pm (CST) Monday thru Friday. Sometimes we may be out of the office at one of the many events we sponsor, so for even faster and complete response, please email us at info@pureautoparts.com

Sometimes we may not be available to answer a telephone call. Note that we do not staff a phone operator. Please understand that we may not be able to answer all calls. If you prefer phone conversations, then please leave your name, phone number and a brief description of how we can help you, and we will return your call. If you have left a message with no reply, you can also email us @ info@pureautoparts.com. Emails are preferred over voice mails.

A status of “Processing” means that your order has been received, your payment has been processed, and the order is being processed. If your order still says “Processing” when you check on it that generally means we don’t have a tracking number for you. We make every attempt to keep you updated as much as possible. We will send all tracking numbers as we receive them.

No we do not. Since many products we sell are shipped directly from our suppliers, we do not always have tracking numbers available to us. When our suppliers furnish us with tracking numbers, we do forward them to our customers. We are also happy to try and get tracking numbers upon request if they are needed.

DO NOT INSTALL THE PART! Email us! Your email that documents the problem (damage claim, shipped wrong parts, shipped but missing parts, etc.) is immediately sent to management for priority handling.

In most cases, yes, but not always. We try to stock the most popular of the literally thousands of Toyota and aftermarket parts and accessories available, however sometimes products go on backorder or a vendor will run out of their stock. These situations rarely occur but when they do please rest assured that we will work to expedite your delivery. If you are in a hurry or just want to know how soon you’ll get your parts, email us before placing your order

If an item you order turns out to be on backorder for more than 4 days, we will let you know as soon as possible. You will then have the option to wait for the backorder status to change or cancel your order. If you keep your item on order your credit card will still be charged right away and it becomes a special order. Payment in advance is needed in order to place the order with our supplier and keep your space in line when the backorder status changes.

Your credit card will be charged as soon as you place your order. If an item is on backorder, your card will still be processed.

We accept Visa, MasterCard, American Express, Discover and Paypal as forms of payment. Each credit card company has established policies and procedures that we as a Merchant (seller) must adhere to. There are responsibilities that you as the “buyer” must adhere to which could include proof that you are in fact “the card holder” by means of reasonable identification (business or other listed telephone number with the credit card company database that we can verify).

We handle returns fairly. In most cases, shipping charges incurred to you will not be refunded. The same goes for shipping back to us. If an item had free shipping, of course, shipping actually was paid by us and actual shipping charges will not be refunded and will be deducted from any refunds. In addition, a restocking fee may be charged if items are not resalable as new or returnable to our suppliers. Restocking fees vary but are typically 10-35%. Every case is handled a little differently depending on circumstances and we do try very hard to be fair.

We must be notified within 24 hours of delivery of any missing parts!

Please do not disassemble your vehicle or render it inoperative until you have verified that the enclosed products are correct and complete.

Please do not put yourself into an emergency situation requiring “Air” Fedex service (even when an error on our part has occurred).

If any parts are missing, please contact us at info@pureautoparts.com, and we will gladly research your question.

If you receive a part damaged you must contact your local Fedex OR UPS OR US Post Office within 48 hours to file a damage claim for replacement. Once claims are finalized with the shipper, only then will we send out the replacement parts.

For convenience, you have 14 days from the date of purchase. Per terms of sale, we charge a 15% restocking fee on any item returned. Special order parts, used parts or electrical parts are NOT RETURNABLE. All returned packages must be marked with a Return Merchandise Authorization Number, which can be obtained by calling or emailing Customer Service and shipped, freight pre-paid, to the address below:

**** ALL SALES ARE FINAL AFTER 14 DAYS ****

Pure Auto Parts
RMA#_______
413 Breakaway Rd
Cedar Park, TX 78613

Please open and inspect your shipment immediately upon arrival. Verify that all parts are received and in undamaged condition. Check container thoroughly to avoid throwing away parts that may be wrapped in packing materials.

Any part returned without a Return Authorization Number will become the property of Pure Auto Parts and will not be eligible for credit.

We reserve the right to refuse and return any parts that we find to have been installed, used, or do not meet the above return criteria.

Occasionally prices do change without notice, or we could have made a typographical error in the price or the description of the part. We reserve the right to refuse to sell parts that have an error in pricing or shipping.

Yes. If you return a product due to no fault of Pure Auto Parts, you will pay the return freight to us or our supplier. In addition, original outgoing freight to you will be non-refundable. If the item had FREE SHIPPING, please understand that Pure Auto Parts did pay to ship it to you, therefore, you will not be refunded the actual outgoing freight charge for that item.

As hard as we’ve tried to cover every question, there may be something we’ve left out. Whatever question you have, please ask. We’re always just a click away!