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Refund policy

Chargebacks will be turned to collection. This does affect your credit rating.

  1. All returns / exchanges must be notified to and authorized by the sales representative within 7 days of delivery. No returns without an RMA number and authorization by us, otherwise all returns will not be accepted and delivery will be refused.
  2. No returns will be accepted if the product has been installed or does not have the original packaging.
  3. No returns will be accepted after 14 days of receipts, ALL returns could be subject to a service charge of up to 15% restocking fee. Freight, Special order and/or custom items are not returnable and/or are subject to 35% restocking fee under our discretion.
  4. Original shipping costs to the customer and return shipping costs are non-refundable.
  5. It is your responsibility to verify that the part you received is the part that you ordered. Incorrect parts will not be exchanged after 14 days.
  6. All special orders and non-stock item returns are not refundable.
  7. All returns must be accompanied by order ID number or MRA number. Shipping charges for the returned goods are paid by the shipper. PureFJCruiser.com will not accept COD freight charges on returns. The credit amount will be the amount paid when the product was originally purchased. Shipping charges are not refundable.
  8. Parts must be in new, re-salable condition, and in their original packing. NO PAINTED OR OTHERWISE ALTERED PARTS WILL BE ACCEPTED OR CREDITED.
  9. REFUSED SHIPMENTS: Any customer who refused delivery of an order will be required to pay the original shipping charges, the additional return freight charges, and a 25% restocking fee or 35% on special order items. These charges must be paid in full before any future orders will be shipped.
  10. Build-to-order Cancellation: Products that are built to order, such as Bumpers, Sliders, Roof Racks, etc can not be canceled once the part has entered production. If you must cancel the order, there will be a 25% restocking fee.
  11. PureFJCruiser.com/Pure Auto Parts Inc. reserves the right to reject returns on non-defective products. Returns will be handled on a case-by-case basis.
  12. Items arrived by special delivery or truck freight are not subject to returns. NO EXCEPTIONS WILL BE MADE. If the item is damaged it must be signed for as Damaged upon delivery otherwise it is not eligible for exchange.
  13. Some products may be damaged during transit. Inspect all packages immediately in the presence of the delivery person. Do not sign the delivery receipt until all packages have been inspected. In the event that damage has occurred, physically write damaged on the delivery bill and have the delivery person sign it as verification. Retain all boxes and other packaging material as the package may be subject to inspection by the carrier. Call us within 24 hours to file a claim request. Failure to comply with this policy may result in a denial of damage claim.
  14. Performance chips are not returnable if been used or removed from packaging.